Returns and Shipping

Deliveries and returns


Delivery will take place to the billing address or to any other address defined at the time of the order.
You will find the shipping cost contribution as soon as you check the shopping cart to finalise your order and always includes VAT.

Shipping abroad


The indicative delivery times of the products abroad are from 1 to maximum 7 working days, starting from the day following the date of receipt of the payment. Upon receipt of the goods, the buyer is required to verify that the package is intact and that the number of packages corresponds to those indicated on the invoice and in the transport documents.
Any disputes concerning delivery must be raised immediately to the carrier.

Where applicable, charges and duties to be paid by the customer.


Returns of articles in stock


Returns must be made no later than 15 days after receipt of the order. In order to start the return procedure for products in stock, they must have the tag still attached, be intact, complete in all their parts and show no signs of use. The original packaging must be used for shipping (unless damage renders it unusable). Then send an e-mail with the return request to info@morealroma.it specifying the order number and wait for the return to be authorised. The return authorisation received by e-mail must be placed inside the parcel. On receipt of the goods, the warehouse will check that the goods have all the characteristics required for the return and will proceed to replace the item if it is defective or does not comply with the photos on the site, or to refund ONLY if the item is no longer available in the warehouse. In this case, a voucher may be considered to spend in the near future (within 6 months).


Returns of customised articles

Moreal Roma's products - ties, bow ties, plastrons, braces, pocket squares, personalised waistcoats and shirts in standard size, Made to Measure and Elaborate Made to Measure are products created individually for each customer based on the details requested at the time of order and therefore CANNOT be returned. Moreal Roma assures the customer a product with attention to the smallest detail and free from defects, but in the event that an item presents (rare case) a production defect, Moreal Roma guarantees the taking in charge and resolution of the problem.